ChatBot Development & Marketing
As usage of messenger apps such as Facebook Messenger and Whatsapp continues to rise smart brands are seeking to establish meaningful connections through these new channels. With ChatBots, we are seeing the merging of dark social activity and community management, it is projected that by 2020 over 80% of businesses will have some sort of chat bot automation implemented.
What tasks can a chatbot do?
The key functionalities of a chatbot are to connect, understand and respond. A bot would not be a bot, without these three rules. Whilst these three principles are simple, when utilised correctly their potential is limitless.
Customer Support
A customer support bot can answer frequently asked questions as well as be available 24/7 to provide order updates.
CRM
The dialogue with the customer does not have to end after a conversion. A CRM bot can collect feedback and even provide personalised updates based on the information stored.
Information & News
Many news outlets broadcast daily updates or highlights about your favourite topic, from politics to finance. These types of bots provide instant awareness on your favourite topics.
Automation
A bot isn't just for communicating with humans. Scripts and triggers can be created to communicate with third party applications, the opportunities are endless.
Entertainment
An entertainment bot can engage with humour or fun activities. It's a great way to showcase your brands persona whilst actively engaging with your audience.
Sales Support
A bot sales assistant is a popular bot amongst innovative e-commerce companies. This type of bot can recommend products that match the customers request as well as many other useful benefits.
Our ChatBots
The vast majority of Chatbots created by Chit Chat are a blend of natural language processing (NLP) and structured scripted interfaces.
We have created simple customer service bots to handle customer feedback as well as more advanced sales bots designed to recommend products based on the users attributes. All our chatbots are custom built from to start to finish.
Chatbot Benefits
Bots offer businesses the opportunity to have one-to-one conversations at scale.
Communication That Works
At Chit Chat, we are specialised. This approach means we have developed a highly capable team of experts within a very specific marketing niche, offering hyper-focused efforts and unrivalled service.
Messaging is one of the few things that people do more than social networking.
– Mark Zuckerberg
Message
The one thing we love more than brainstorming ideas for chat-bots is bringing them to life. No matter what stage of the decision process you are, contact us now to discuss how we can transform your brand for the better. We can’t wait to get started.
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