Our ad strategies, bespoke chatbots, omnichannel marketing solutions and chat marketing campaigns make it easy for consumers to complete conversion goals, engage with brands and get instant answers to questions in messaging platforms they already use every day.Download Guide
The Austrian National Tourist Office & Chit Chat oversaw an industry-first, a Facebook Chatbot designed and developed to help users find their dream ski holiday.
As the usage of messenger channels such as Facebook Messenger, Instagram Direct, and Whatsapp continues to rise smart brands are seeking to establish meaningful connections through these new channels.
Our custom-built and goal-oriented messaging bots allow customers to buy products, share information, ask questions, and engage with brands on a messaging channel they already use every day. As well as offer businesses advanced ad targeting capabilities that are unique to chat marketing.
Integrating conversational marketing techniques into your existing sales and marketing workflows allows you to add an immediate two-way conversation that drives the customer experience and sales sky-high.
Using popular messaging channels such as Facebook Messenger, Whatsapp, and Instagram Direct during the user journey can help businesses qualify prospects, convert leads, and improve customer relations along the path to conversion and beyond.
Facebook & Instagram message-related ad strategies scale and convert much better than traditional online social ads and can be integrated with popular third-party tools that help shorten the sales cycle and improve retention.
The same fit all message will not motivate people to take action. 80% of customers are more likely to purchase after a personalised brand experience.
Messaging allows you to speak with your target audience, not at them. It allows you to listen, learn, and respond based on insights rather than assumptions.
Build strong, rich, and long-lasting relationships with your customers by acquiring deep actionable insights that help drive your omni-channel strategy.
Use AI to understand the intent of every message and respond instantly.
The vast majority of incoming messages on social are pre-purchase. An automated customer experience bot helps cut back on the manual effort of replying and ensures your customers get the right answers, right away.
Don’t just use inbound chat funnels to automate frequently asked questions. Improve your customer experience by connecting conversations to your most loved tools and channels.
Give consumers exactly what they want, where they want it – at scale! Fill up your funnel by using social conversational ads that allow people to chat with your business directly via your social adverts, Facebook page or website chat widget. Our chat marketing strategies are proven to significantly increase conversions when compared to traditional and non-conversational marketing channels.
90% of consumers start researching and shopping online but just 15% of sales happen online. Consumers need to ask questions, find inspiration and understand the details before any decision is made. A chatbot built on Messenger, Instagram or WhatsApp can help solve these problems by making it easy for consumers to access key information on a channel they’re already familiar with.
The vast majority of our day-to-day conversations happen in messaging channels like Facebook Messenger, Instagram or WhatsApp. Giving consumers easy access to your business on these popular social messaging channels is key to maintaining high customer satisfaction, brand loyalty and lifetime value.
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The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.
Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.
We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.