16 Jun
A Typical Customer Survey Conversational Experience
Feedback Request
Capture Responses
All responses will be captured within a newly created survey chatbot or as part of your existing conversational experience.
Interactive content, advanced conversational logic, answer flows, re-engagement rules and loads more features make for a very satisfying experience.
By surveying your audience in their favorite messenger app you get better results from your respondents.
Analyse Responses
CRM & Messaging Integrations
Powerful integrations with third-party applications enable your team to fully automate your marketing workflows.
You can send emails, SMS messages, sync with your CRM and other databases.
Automated Followups
All your customer interactions are processed and custom attributes stored to help deliver targeted manual or automated follow-up messages.
If a user doesn’t complete a survey within a set period of time you can send a follow-up message asking them to complete the remaining questions.
Chatbot Survey vs Web Form Survey
Conversational experiences via Messenger bots are simply the next step in the evolution of traditional website forms. Survey messenger bots allow you to nurture responses in a more natural way.
| Web Form | Messenger Chatbot | |
|---|---|---|
| Instant Customer Profile (CRM) | ||
| Personalised | ||
| Flexible | ||
| Scalable | ||
| Automation | Basic | Complex |
| Conversion Rate | Average | High |
| Setup | Simple | Advanced |
