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facebook customer feedback survey
Survey your audience in their favourite messenger app and collect actionable insights that will help transform your business for the better.

A Typical Customer Survey Conversational Experience

Feedback Request

A number of techniques and solutions can be used to trigger feedback and survey requests. Facebook messenger adverts can be used to retarget people who visited your website, used your service or purchased your product. Unique links can also be added to physical products as well as marketing materials such as emails.
consumer survey facebook campaign
Capture Responses

All responses will be captured within a newly created survey chatbot or as part of your existing conversational experience.

Interactive content, advanced conversational logic, answer flows, re-engagement rules and loads more features make for a very satisfying experience.

By surveying your audience in their favorite messenger app you get better results from your respondents.

Analyse Responses
Each question answered or unique interaction completed can be stored as a custom attribute. All individual survey responses can be viewed online or exported. Upon completion, a personal message can be sent based on that person’s feedback.
feedback chatbot messenger
CRM & Messaging Integrations

Powerful integrations with third-party applications enable your team to fully automate your marketing workflows.

You can send emails, SMS messages, sync with your CRM and other databases.

Automated Followups

All your customer interactions are processed and custom attributes stored to help deliver targeted manual or automated follow-up messages.

If a user doesn’t complete a survey within a set period of time you can send a follow-up message asking them to complete the remaining questions.

Chatbot Survey vs Web Form Survey

Conversational experiences via Messenger bots are simply the next step in the evolution of traditional website forms. Survey messenger bots allow you to nurture responses in a more natural way.

Web Form Messenger Chatbot
Instant Customer Profile (CRM)
Personalised
Flexible
Scalable
Automation Basic Complex
Conversion Rate Average High
Setup Simple Advanced
Book a discovery call to understand how we’ve helped other businesses automate and scale their customer feedback and survey solutions.

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