Everyone at some point will have had the awful experience of being put hold during a phone call or a live chat session. An FAQ or customer service chatbot can help eliminate many of the frustrations experienced by instantly answering questions, performing simple administrative tasks and re-routing users' to a human when appropriate.Free Consultation ROI Report
Businesses can use ref links strategically located throughtout their online properties (websites, apps, emails, etc.) which trigger the customer service bot into action.
Links could be placed on product pages, FAQ pages, customer emails, website footers, and other prominent locations to provide instant virtual assistance.
It allows businesses to provide support to their customers' at more critical touchpoints.
When the user clicks on a link, a conversation will be opened in your preferred messaging platform such as Facebook Messenger or WhatsApp.
It allows companies to provide support on platforms their customers use every day.
During the conversation, you can collect key information such as email, mobile and key customer preferences which makes assisting the customer so much easier.
A chatbot can be integrated with other business systems to instantly lookup key customer information. This kind of automation dramatically enhances the customer experience.
Chatbots help but don't replace customer service agents.
A customer service answer bot can provide answers to approximately 40% of all questions before they make it to a human, improving staff productivity and reducing customer frustrations.
You can send emails, SMS messages, sync with your CRM and other databases.
In cases, where the chatbot is unable to provide a sufficient answer, it can be redirected to a human operator.
All your customer interactions are processed and stored which can be used to send personal automated follow-up messages.
Automated follow-up messages can be sent to customers whose cases have been resolved to request their feedback.
You can also easily reconnect with customers who have unresolved cases to help reach a resolution.
Conversational experiences via Messenger bots are simply the next step in the evolution of traditional website forms. Lead messenger bots allow you to nurture the leads in a more natural way.
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The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.
Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.
We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.