Your FAQ chatbot doesn't rest. It will
be there to assist your team and customers
every day, all day. It's not about replacing your support team but reducing the burden placed upon them.
Unique links to trigger your FAQ conversational experience can be added throughout your own properties including your website, marketing materials and mobile app.
Give your customers remarkable and instant support, even if your customer service team is unavailable.
Let customers search your knowledge base and find answers to the common queries related to using your product or service.
The conversational experience is scalable and easily updated. You can see the questions your customers are asking and optimize the experience when you need to.
The conversational experience is able to answer questions, support sales and provide assistance based on your personal preferences.
It can be linked to third-party software such as your eCommerce platform to lookup product or customer information instantly.
Powerful integrations with third-party applications enable your team to fully automate your marketing workflows.
You can send emails, SMS messages, sync with your CRM and other databases.
If your FAQ chatbot is unable to provide assistance to a customer's query, the interaction can be redirected to a live customer support agent.
All your customer interactions are processed and custom attributes stored to help deliver targeted manual or smart automated follow-up messages.
For example, automated messages can be sent to customers to improve resolution times and free up your team to focus on boosting customer relationships.
Conversational experiences via Messenger bots are simply the next step in the evolution of the traditional website knowledge base. FAQ messenger bots allow you to nurture the path to conversion in a more natural way.
|Web Form||Messenger Chatbot|
The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.
Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.
We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.