We create unique conversational experiences within Messenger and other messaging platforms that asks users questions in order to understand their preferences, with the goal of providing personalized product recommendations. It’s a great tool, that allows brands to collect data on their audience at a very granular level.Free Consultation ROI Report
Businesses can use click to Messenger adverts to start a conversation within Messenger with the goal to generate product recommendations and sales.
Facebook Messenger ads require more time to set up than your standard Facebook ads but we can take care of everything as well as provide staff training.
We typically attach payloads to messenger adverts which allows us to redirect audiences to specific blocks within our conversational experience when a link is clicked, this allows us to control the flow of the conversation from the initial ad click.
You can have multiple product recommendation flows within a single chatbot and use payloads or referring links to redirect them to the most appropriate block.
During the conversation, all the responses can be stored as custom attributes and later used to send personal updates as well as create very specific audience groups.
During the conversation, you can collect key information such as email, mobile and key preferences related to your business.
If at any stage the customer would prefer to chat with a real person regarding their product recommendations, it's quick and easy to handover the conversation to live chat.
Powerful integrations with third-party applications enable your team to fully automate your marketing workflows.
You can send emails, SMS messages, sync with your CRM and other databases.
Your product recommendations can be sent to their email and/or SMS. The more touchpoints you have the greater chance you have of converting a browser into a buyer.
All your customer interactions are processed and custom attributes stored to help deliver targeted manual or automated follow-up messages.
If a user doesn't visit your product recommendations onsite within 24 hours you can send a message reminding them to check it out.
You can also send promo codes to warm prospects who showed interest but did not convert.
Conversational experiences via Messenger bots are simply the next step in the evolution of traditional website forms and emails. Messenger bots allow you to start conversations not just send messages.
|Web Form||Messenger Chatbot|
|Instant Customer Profile|
The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.
Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.
We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.