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How Restaurants Can Use Chatbots & Messenger Marketing

Our custom built messenger chatbots and messenger marketing strategies offer hospitality businesses many benefits including making it easy for customers to complete reservations and establishments to provide personalised recommendations.

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Our custom built messenger chatbots and messenger marketing strategies offer hospitality businesses many benefits including making it easy for customers to complete reservations and establishments to provide personalised recommendations.

Trusted by the world's smartest businesses - big and small

How It Works? Book a Restaurant Chatbot Demo

Get more patrons through the door by making it quick and easy to make reservations directly within Messenger. The Messenger bot can be seamlessly integrated with your existing booking system so everything is updated in real-time.

restaurant booking messenger bot

Instantly Handle Enquiries

Free up valuable staff time by instantly handling frequently asked questions such as directions, opening times, dietary requirements, disabled access and daily specials. 

bar chatbot opening times

Personal Recommendations

We can create a conversational experience that can provide personalised recommendations based on the user’s personal preferences. For example, you can recommend wine based on their food choice.

restaurant wine chatbot

Increase Event Bookings

Gather leads and sell tickets to your events, provide discount codes, up-sell and cross-sell your services and provide people with instant personalised quotes. 

Feedback Autopilot

We can help put your feedback on auto-pilot and generate more positive reviews. Economists have found that when a restaurant rating improved by just half a star it was much more likely to be full at peak dining times. 

Loyal Rewards

All conversations are processed and custom attributes can be stored which allow you to build a detailed customer profile. You can use this information to keep people coming back by sending messages to loyal and lapsed customers.

Messenger Marketing Results For Restaurants

1 %
Restaurant Bookings Increase

Using messenger marketing alongside a messenger bot resulted in more restaurant bookings.

1 %
higher open rate (vs email)

Hospitality email campaigns have an average open rate of 21% compared to 89% for hospitality messenger marketing campaigns.

1 %
return on advertising spend

Our Facebook Messenger customer acquisition strategies frequently return over 600% on advertising spend for restaurants and similar hospitality businesses.

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What would a 32% bookings increase mean for your business?

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Restaurant Chatbot Features & Benefits

Customer Profiles

All customer interactions are processed and custom attributes stored to help deliver targeted messages and monitor their activity.

Analytics

Answer the tricky questions about engaged, frustrated and retained conversations. Improve your business with advanced conversational analytics.

Relevant Messages

Segment customers based on behaviour and custom attributes so you can deliver messages at the right time, to the right people.

Nurture

Convert cold prospects into hot leads with personalised drip campaigns and chatbot message sequences.

Attraction

Attract user's with fun and helpful content to improve long-term success and brand loyalty.

Support

Resolve customer questions faster for more satisfied customers. On average 47% of questions can be answered using a bot.

Increase Sales

Use AI and custom attributes to identify hot leads and connect them with a rep right away to accelerate your path to conversion.

Acquire

Get more qualified leads on your website and social channels, 24/7 using custom widgets and Facebook Messenger adverts.

More Than Chat

Powerful integrations with third-party applications enable your team to fully automate your workflows.

Restaurant Messenger Marketing Case Study

Our Bookings Increased 42%

Chit Chat created a Facebook Advertising strategy that funnelled people with upcoming birthdays into our newly built Messenger bot. Our new customer bookings increased by over 40% and we could then nurture those new relationships automatically using Messenger.

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Restaurant Messenger Bot

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Are you ready to transform how people communicate with your brand?

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Are you ready to transform how people communicate with your brand?

We design, build and market custom-built messenger bots for smart businesses.

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Phone: (+44) 020 3642 4075

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