Messenger Chatbots For Restaurants & Hospitality

How Restaurants Can Use Chatbots & Messenger Marketing

Our custom-built messenger chatbots and messenger marketing strategies make it easy for patrons to complete reservations on platforms they're already using and enable restaurants to acquire new customers as well as retain them.

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Popular Restaurant Chatbot Features

Simple & Fast Reservations

Get more patrons through the door by making it quick and easy to make reservations directly within Messenger. The Messenger bot can be seamlessly integrated with your existing booking system so everything is updated in real-time.

Instantly Handle Enquiries

Free up valuable staff time by instantly handling frequently asked questions such as directions, opening times, dietary requirements, disabled access, and daily specials. Conversations can be redirected to a live operator or email at any time.

Turn Customers Into Advocates

During your conversations, custom attributes can be collected in real-time. This data can be used to build a detailed customer profile. You can use this information to keep people coming back by sending messages to loyal and lapsed customers.

Increase Event Bookings

Gather leads and sell tickets to your events, provide discount codes, up-sell and cross-sell your services and provide people with instant personalised quotes.

Ratings & Feedback on Autopilot

We can help put your feedback on auto-pilot and generate more positive reviews. Economists have found that when a restaurant rating improved by just half a star it was much more likely to be full at peak dining times.

Personal Recommendations

We can create a conversational experience that can provide personalised recommendations based on the user’s personal preferences. For example, you can recommend wine based on their food choice.

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Nurturing New Customers
With Facebook Messenger

Restaurants need to reinvent how they connect and build relationships with their audience in this new mobile and messaging era. Our guide explores how you can use Facebook Messenger as part of a tailored omnichannel marketing mix to attract, engage and retain customers.

Includes industry insights, practical advice and case studies.

Messenger Marketing Results For Restaurants

1 %

Restaurant Bookings Increase

Using messenger marketing alongside a messenger bot resulted in more restaurant bookings.

1 %

higher open rate (vs email)

Hospitality email campaigns have an average open rate of 21% compared to 89% for hospitality messenger marketing campaigns.

1 %

return on advertising spend

Our Facebook Messenger customer acquisition strategies frequently return over 600% on advertising spend for restaurants.

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Restaurant Omnichannel Marketing Automation

Audience Growth

People can engage and subscribe to your Messenger bot through various channels.

- Chat widget on your website
- Facebook & Instagram post comments
- Facebook & Instagram social adverts

Improved Experience & Support

More people use social messaging apps than social media on a daily basis. Giving consumers easy access to your business on these messaging channels offers many benefits and is key to maintaining high customer satisfaction, brand loyalty, and lifetime value.

Feedback and Reviews

Messenger chatbots aren't just great for acquiring new customers, they can help turn customers into advocates. For example, you can collect customer feedback and ask for reviews from specific groups of people based on their actions. Businesses can also create a loyalty scheme directly within Facebook Messenger that tracks everything in real-time.

Audience Segmentation

You can leverage declared data and answers provided during your conversations such as product preferences, interests, and customer intents to create customer profiles and segment customers like never before. This data can be used within your Messenger, email, and SMS restaurant marketing campaigns to deliver personalized content that converts.

Remarketing Campaigns

The same fit all message will not motivate people to take action. Using custom attributes and tags you can reach specific groups of people and deliver a message that is personal to them. Depending on the type of message and the action required you can utilize various channels including email, SMS, and Messenger.

Birthday Promo Facebook Messenger Marketing Campaign For Restaurants

Learn how to create a birthday Facebook Messenger campaign that will generate new restaurant bookings.

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What would a 32% bookings increase mean for your business?

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Restaurant Chatbot Features & Benefits

Customer Profiles

All customer interactions are processed and custom attributes stored to help deliver targeted messages and monitor their activity.

Analytics

Answer the tricky questions about engaged, frustrated and retained conversations. Improve your business with advanced conversational analytics.

Relevant Messages

Segment customers based on behaviour and custom attributes so you can deliver messages at the right time, to the right people.

Nurture

Convert cold prospects into hot leads with personalised drip campaigns and chatbot message sequences.

Attraction

Attract user's with fun and helpful content to improve long-term success and brand loyalty.

Support

Resolve customer questions faster for more satisfied customers. On average 47% of questions can be answered using a bot.

Increase Sales

Use AI and custom attributes to identify hot leads and connect them with a rep right away to accelerate your path to conversion.

Acquire

Get more qualified leads on your website and social channels, 24/7 using custom widgets and Facebook Messenger adverts.

More Than Chat

Powerful integrations with third-party applications enable your team to fully automate your workflows.

Restaurant Messenger Marketing Case Study

Our Bookings Increased 42%

We created a Facebook Advertising strategy that targeted people with upcoming birthdays into a newly built restaurant Messenger bot. New customer bookings increased by over 40% and the new relationships were nurtured automatically using Messenger.

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Recent Partnerships

Austrian National Tourist Office

Tanja - Marketing Manager

The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.

Personally Presented Gifts

Sandra - Marketing Director

Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.

Millenial Mortgages

Keith - Sales Manager

We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.

Are you ready to transform how people communicate with your brand?

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We design, build and market custom-built messenger bots for smart businesses.

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Phone: (+44) 020 3642 4075