Top 6 ways eCommerce companies use conversational commerce & chatbots
Create a conversational experience that captures key personal information and provide personalised product recommendations based on the answers.
Always answering the same questions? A bot can retrieve pricing information, product specifications & availability. It can save you countless hours and boosts customer care.
Follow-up messages can be created for a number of scenarios including getting feedback from website visitors and re-engaging people who abandoned baskets.
Messenger bots can be used to increase online reviews by reminding your customers to leave feedback on messenger channels they use everyday.
You can send personalised and very granular promotional messages to all the people who have engaged with your messenger bot via social or your eCommerce website.
By linking your messenger bot to your retail software (Shopify, Magento, WooCommerce, etc.) you can provide shipping, returns & order tracking information in real-time.