Customer support isn’t just about being caring to your customers — it’s a crucial part of your business that directly impacts your revenue. It's not only important to maintain high quality support standards but also accessible and easy to use support channels.Download Free E-Book
In today’s connected world customers will often share their experience online far and wide. Retaining a customer is cheaper than acquiring a new one which is why a great customer service reduces customer churn and increases brand loyalty.
The problem is that customer service teams are not cheap, always available, or scaleable. Many studies have forecasted that by 2020, over 85% of customer interactions will be handled without a human.
A Messenger bot developed by Chit Chat Agency can automate parts of a customer service conversation as well as forward to a live operator or email when necessary.
With a chatbot it is now possible to give consumers exactly what they want, where they want it – at scale!
90% of consumers start researching and shopping online but just 15% of sales happen online.
Just for fun we have a created pop quiz which reveals what type of marketer you really are. Built on Facebook Messenger, the quiz has over 1000 unique results. Discover what type of digital marketer you are now - it only takes a minute.Start Quiz
The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.
Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.
We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.