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Make Every Conversation Count

Customer support isn’t just about being caring to your customers — it’s a crucial part of your business that directly impacts your revenue. It's not only important to maintain high quality support standards but also accessible and easy to use support channels.

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Make Every Conversation Count
Customer support isn’t just about being caring to your customers — it’s a crucial part of your business that directly impacts your revenue. It's not only important to maintain high quality support standards but also  accessible and easy to use support channels.

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TRAVEL BOT

Customer Service Chatbot

In today’s connected world customers will often share their experience online far and wide. Retaining a customer is cheaper than acquiring a new one which is why a great customer service reduces customer churn and increases brand loyalty.

The problem is that customer service teams are not cheap, always available, or scaleable.  Many studies have forecasted that by 2020, over 85% of customer interactions will be handled without a human.

A Messenger bot developed by Chit Chat Agency can automate parts of a customer service conversation as well as forward to a live operator or email when necessary.

We significantly reduced the time spent answering repetitive questions such as product, pricing and delivery information and were able to redirect high priority cases through to our live customer care team using a score system developed by Chit Chat Agency.
Sandra Dee
Gifts Manager at Personally Presented

What would a 50% decrease in customer care costs mean for your business?

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With a chatbot it is now possible to give consumers exactly what they want, where they want it – at scale!

90% of consumers start researching and shopping online but just 15% of sales happen online. 

Giving consumers easy access to your business on messenger platforms  is key to maintaining lifetime value.

Pop Quiz! 🎉

What Kind Of Marketer Are You?

Just for fun we have a created pop quiz which reveals what type of marketer you really are. Built on Facebook Messenger, the quiz has over 1000 unique results. Discover what type of digital marketer you are now - it only takes a minute.

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Are you ready to transform how people communicate with your brand?

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Are you ready to transform how people communicate with your brand?

We design, build and market custom-built messenger bots for smart businesses.

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