Customer Service Chatbot

Make Every Conversation Count

Customer support isn’t just about being caring to your customers — it’s a crucial part of your business that directly impacts your revenue. It's not only important to maintain high quality support standards but also accessible and easy to use support channels.

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Customer support isn’t just about being caring to your customers — it’s a crucial part of your business that directly impacts your revenue. It's not only important to maintain high quality support standards but also accessible and easy to use support channels.

Trusted by the world's smartest businesses - big and small

In today’s connected world customers will often share their experience online far and wide. Retaining a customer is cheaper than acquiring a new one which is why a great customer service reduces customer churn and increases brand loyalty.

The problem is that customer service teams are not cheap, always available, or scaleable. Many studies have forecasted that by 2020, over 85% of customer interactions will be handled without a human.

A Messenger bot developed by Chit Chat Agency can automate parts of a customer service conversation as well as forward to a live operator or email when necessary.

We significantly reduced the time spent answering repetitive questions such as product, pricing and delivery information and were able to redirect high priority cases through to our live customer care team using a score system developed by Chit Chat Agency.

Sandra Dee

Gifts Manager at Personally Presented

What would a 50% decrease in customer care costs mean for your business?

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Acquire Customers

With a chatbot it is now possible to give consumers exactly what they want, where they want it – at scale!

Engage Customers

90% of consumers start researching and shopping online but just 15% of sales happen online.

Support Customers

Giving consumers easy access to your business on messenger platforms is key to maintaining lifetime value.

Pop Quiz! 🎉

What Kind Of Marketer Are You?

Just for fun we have a created pop quiz which reveals what type of marketer you really are. Built on Facebook Messenger, the quiz has over 1000 unique results. Discover what type of digital marketer you are now - it only takes a minute.

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Recent Partnerships

Austrian National Tourist Office

Tanja - Marketing Manager

The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.

Personally Presented Gifts

Sandra - Marketing Director

Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.

Millenial Mortgages

Keith - Sales Manager

We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.