A number of techniques and solutions can be used to trigger feedback and survey requests.
Facebook messenger adverts can be used to retarget people who visited your website, used your service or purchased your product.
Unique links can also be added to physical products as well as marketing materials such as emails.
All responses will be captured within a newly created survey chatbot or as part of your existing conversational experience.
Interactive content, advanced conversational logic, answer flows, re-engagement rules and loads more features make for a very satisfying experience.
By surveying your audience in their favorite messenger app you get better results from your respondents.
Each question answered or unique interaction completed can be stored as a custom attribute.
All individual survey responses can be viewed online or exported.
Upon completion, a personal message can be sent based on that person's feedback.
Powerful integrations with third-party applications enable your team to fully automate your marketing workflows
You can send emails, SMS messages and sync customer feedback with your CRM.
All your customer interactions are processed and custom attributes stored to help deliver targeted manual or automated follow-up messages.
If a user doesn't complete a survey within a set period of time you can send a follow-up message asking them to complete the remaining questions.
Conversational experiences via Messenger bots are simply the next step in the evolution of traditional website forms. Survey messenger bots allow you to nurture responses in a more natural way.
|Web Form||Messenger Chatbot|
The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.
Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.
We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.