Messenger Chatbots For Travel Companies - Conversational commerce for Travel & Tourism

Conversational Commerce Using Messenger Chatbots For Travel Companies

Our custom built messenger chatbots and messenger marketing strategies make it easy for travel companies to sell tickets, provide recommendations and help travelers plan their trips in messenger platforms they already use every day.

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Top 6 ways travel companies use conversational commerce & chatbots

Destination Recommendations

Create a conversational experience that captures key travel information and provide personalised recommendations based on the answers.

Plan Visits

Design a conversational experience that allows people to easily plan their trips/visits. People could view upcoming events and local travel information to help make planning their trip a breeze.

Follow-Ups

Follow-up sequence messages can be created for a number of scenarios including getting feedback as well as re-engaging abandoned conversations which will help improve overall conversions.

Automated Marketing

Connect to existing third-party tools such as travel CRMs which helps improve productivity and customer care.

Broadcast Promos

You send personalised promotional messages to all the people who have engaged with your messenger bot on a 1-to-1 basis.

Commerce

Sell tickets to your events, provide discount codes, up-sell and cross-sell your services and provide people with instant personalised quotes.

Messenger Marketing Results For Travel Agents & Operators

1 %

Travel & Hospitality Leads Increase

Using messenger marketing alongside a messenger bot resulted in more qualified travel leads.

1 %

higher open rate (vs email)

Travel email campaigns have an average open rate of 21% compared to 85% for travel messenger marketing campaigns.

1 %

travel conversations suitable for bots

Our analysis has shown 59% of travel conversations can be handled by a messenger bot with ease. This enables travel reps to improve productivity and customer care.

Why Travel Brands Are Investing in Chatbots and Messenger Marketing

Download our free e-book to discover how smart businesses are turning browsers into buyers using Facebook Messenger and unique conversational experiences.

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What would a 35% leads uplift mean for your business?

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Travel Chatbot Features & Benefits

Customer Profiles

All customer interactions are processed and custom attributes stored to help deliver targeted messages and monitor their activity.

Analytics

Answer the tricky questions about engaged, frustrated and retained conversations. Improve your business with advanced conversational analytics.

Relevant Messages

Segment customers based on behaviour and custom attributes so you can deliver messages at the right time, to the right people.

Nurture

Convert cold prospects into hot leads with personalised drip campaigns and chatbot message sequences.

Attraction

Attract user's with fun and helpful content to improve long-term success and brand loyalty.

Support

Resolve customer questions faster for more satisfied customers. On average 47% of questions can be answered using a bot.

Increase Sales

Use AI and custom attributes to identify hot leads and connect them with a rep right away to accelerate your path to conversion.

Acquire

Get more qualified leads on your website and social channels, 24/7 using custom widgets and Facebook Messenger adverts.

More Than Chat

Powerful integrations with third-party applications enable your team to fully automate your workflows.

Travel Messenger Marketing Case Study

recommendations

The Facebook chatbot asks users 5 questions and provides personalised destination ideas based on the users answers, the bot includes over 1500 unique travel recommendations.

paired updates

The messenger bot is able to send personalised cheap flight alerts to user's who have opted-in. User's only receive alerts which are relevant to them, usually 3 to 7 per month.

personal assistant

From travel insurance to spending money abroad, the messenger bot will provide users with advice based on their personal attributes.

Full Control

Users have full control over the messages they receive. At any time, users can unsubscribe, view, delete and edit their personal data.

Pop Quiz! 🎉

What Kind Of Marketer Are You?

Just for fun we have a created pop quiz which reveals what type of marketer you really are. Built on Facebook Messenger, the quiz has over 1000 unique results. Discover what type of digital marketer you are now - it only takes a minute.

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Recent Partnerships

Austrian National Tourist Office

Tanja - Marketing Manager

The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.

Personally Presented Gifts

Sandra - Marketing Director

Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.

Millenial Mortgages

Keith - Sales Manager

We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.

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