Businesses can use click to Messenger adverts to start conversations within Messenger at scale with the goal to generate more bookings and reservations.
Facebook offers granular targeting options that are perfect for reservations and bookings. For example, you can target people who have upcoming birthdays.
Setting up Messenger ads requires a little more muscle than your standard Facebook ads but we can take care of everything as well as provide training.
When the user clicks or taps on the messenger ad, they will be taken to a conversation with your brand in Messenger.
A series of questions can be asked to reserve a table or book an event.
Guests can view your menus and decide on what they’re having even before arriving at your restaurant or bar.
The chatbot can also handle general queries and responds with your business's specific information.
The chatbot can connect to your table reservation software, allowing quick and easy bookings from your website and social media.
Once a Reservation is complete the list of available tables gets updated, you will not need to worry about overbooking.
Powerful integrations with third-party applications enable your team to fully automate your marketing workflows.
You can send emails, SMS messages, sync with your CRM and other databases.
From time to time they will be messages that require customers to speak to a human, we can create an experience that will smoothly and swiftly handover to a team member.
Automated messages can be scheduled such as booking reminders, feedback requests and birthday messages.
Once subscribed can also inform your guests of special offers and changes to your opening times.
Conversational experiences via Messenger bots are simply the next step in the evolution of traditional website forms. Reservation messenger bots allow you to nurture the leads in a more natural way.
|Web Form||Messenger Chatbot|
|Instant Customer Profile|
The bot allows us to offer very granular recommendations for each of the 576 possible unique combinations. Rather than using a chatbot to handle customer service like so many brands do, we opted to create a standalone interactive winter campaign which allows users to directly engage with us by choice rather than circumstance. It’s been a pleasure working with Chit Chat.
Chit Chat Agency created a Facebook Messenger chatbot which transformed how we communicated with our customers. The bot helped improve sales, productivity and overall customer satisfaction. We found the team to be highly capable, innovative and far surpassed our expectations. The chatbot continues to evolve and improve everyday.
We worked with Chit Chat to improve our lead generation strategy. What we created was a simple yet very powerful lead generation [bot] machine which is now our best performing marketing channel. Chit Chat didn't just help create the messenger bot but took a lead role in developing the overall acquisition strategy through Facebook advertising.